Refund policy

Refunds & Cancellations for Digital Goods

Due to the nature of our digital products (e-books, audiobooks, and digital downloads), all sales are final. Once a digital purchase is completed and the delivery link has been issued via BookFunnel, the product is deemed "opened" and consumed. Therefore, we cannot offer refunds, returns, or exchanges.

Technical Assistance & Delivery Issues
If you do not receive your secure download email from BookFunnel within 10 minutes of completing your purchase, please check your Spam or Promotions folders.

If you experience any technical difficulties downloading, opening, or listening to your digital files, our delivery partner, BookFunnel, provides dedicated customer support to ensure your files work flawlessly on your preferred reading device or smartphone. You can contact their support team directly at help@bookfunnel.com or visit bookfunnel.com.

If there was an error with your order (such as purchasing the wrong format by mistake) and you have not yet downloaded the files via BookFunnel, please contact us immediately at support [at] KatBastionStore [dot] com with your order number, and we will do our best to correct it for you.